Mustang Survival products are warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase by the initial purchaser (the Customer End user) under normal and intended conditions and use. Proof of purchase may be required at the discretion of Mustang Survival. Products, which, in the sole judgment of Mustang Survival, have received excessive or abusive use or have been altered in any way by a dealer, the Customer or any other person, will not be covered by this limited warranty. Mustang Survival requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under limited warranty. A return authorization is required before the goods are returned and should be obtained by contacting our Customer Service Department at 763-263-9812. Once returned, Customer Service, Quality Assurance and Sales Departments inspect the product as required. It is then determined whether the product will be covered under this limited warranty. If the product is deemed to be covered under our warranty policy, it will either be repaired or replaced at the sole discretion of Mustang Survival at no charge to the Customer. The only obligation or liability of Mustang Survival under this limited warranty is to repair or replace the product and Mustang Survival shall not, under any circumstances be liable for loss of use or any consequential damages sustained by the Customer. All other warranties expressed or implied, and remedies with respect to the condition or use of the product, which might otherwise be provided by law in any jurisdiction, are specifically excluded.
How do I send my Mustang Survival product in for repair?
Should a Mustang Survival product require inspection, please contact contact us for a Return Authorization Number (RA#) and correct shipping address prior to sending your Mustang Survival product in for service. A “Return Authorization Number” for tracking and identification purposes must accompany all products returned to our facility.
What do repairs cost for non-warranty product?
The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and extent of the repair. After the product is inspected, Mustang Survival will notify you of the cost associated with the repair to obtain your approval on the costs before the repair is started.